Rental customers hate downtime and the responsiveness of your service department can easily make or break a profitable relationship. Managing everything from the parts inventory to hiring competent mechanics can be a daunting challenge, but the alternative is chaos.
A recent article in Rental Equipment Register outlined five steps that can help tame the chaos.
1. Develop clear and efficient processes and standards that are followed across the entire service department.
2. Leverage telematics data to streamline both internal processes and provide accurate and easily accessed information to customers.
3. Closely monitor the customer’s experience to ensure their needs are met as quickly and efficiently as possible.
4. Invest in your people with comprehensive training in primary specialties and cross training in other disciplines.
5. Plan for the future to make sure resources are in place to support emerging equipment technologies like electrification.
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