Here to help you

The secure area of perkins.com is for Perkins Distributors/Dealers & OEM customers. To obtain access, your Perkins account manager (or CWS administrator within your organisation with access) must complete the request on your behalf by completing the form within the secure site. Please click here for more information (CWS access required).

Below is a list of common login support questions to assist you with understanding the error messages that you may encounter on perkins.com.

PLEASE NOTE: Second Level Dealers must contact their Distributor CWS Administrator for support and assistance with CWS IDs.

I receive a 'You have not entered a Password. Please try again.' error message

I receive a 'You have not entered a Username. Please try again.' error message

I am getting a 'You have entered an invalid password' error message

I am getting a 'Error - you are not authorised to view this menu' error message

I am getting a 'Your username is currently disabled' error message

I am getting a 'You have exceeded the maximum number of login attempts allowed' error message

I am performing a Password Reset, but I am getting a 'You have entered the wrong answer to your challenge question. Please try again.' error message when I enter my Challenge Response

I am performing a Password Reset, but I am getting a 'Unable to submit without Challenge Question / Response' error message

I am performing a Password Reset, but I am getting a 'Unfortunately you cannot perform a password reset; please use 'Login Support' for assistance' error message

I receive error messages when I am trying to set a new password

I receive a 'Unable to submit without Challenge Question / Response' error message when trying to do a Password Reset