We can say all we like about our products and services but the only people whose opinions we value – and learn from – are our customers. You frequently take advantage of the extensive feedback opportunities we offer, to say what you like and what you don’t. Perkins cannot move forward as a business without this hugely valuable communication loop – and ultimately, happy customers create a win-win situation for all.
Globally, we have thousands of customers who run millions of Perkins engines. Normally, they never need any form of aftermarket support beyond regular maintenance products. But when they do, it’s good to know that help is on hand.
In Lebanon, Anand Kumar at the Indian embassy says his local distributor, Ghaddar Machinery, gives consistently good service. “They are always prompt in attending to our issues and come to the site to rectify any problems immediately.”
Again in Lebanon, this time in the south of the country in Nabatieh, BA United Holding is another satisfied customer. It says: “The only time when I do not have to worry regarding technical issues and after sales support is when I am using a generator set that is fitted with a Perkins engine. The after sales support and technical service teams of the Perkins distributor in Lebanon, the Ghaddar Machinery Company, are available for a timely, professional and a first-time right intervention no matter how critical the situation is. Perkins is our first preference engine brand.”
Meanwhile, in Australia, customer Margaret Quiney had nothing but praise for the efforts of Lisa-Marie Butler, and her colleague Richard Clubley, who work for DiPerk Power Solutions in Great Britain. The pair managed to track down a Perkins oil pump for an International 475 tractor, even though they had the wrong part number.
Lisa-Marie went back through old microfiche records to find the part required and arrange to have it shipped out to Australia. Margaret said: “I would like to thank both these staff for their helpful and knowledgeable actions.”