Our global network of distributors globally is there to meet your expectations as a Perkins customer. Best practice processes ensure our distributors are customer focused and flexible enough to add value and provide consistent product support to both the Original Equipment Manufacturer (OEM) and end users.
Our Distributors’ Guidebook sets out what is expected of a Perkins distributor, which helps us drive distributor excellence.
They are there to deliver your expectations as a customer of Perkins. They protect the Perkins brand promise and help us and our customers to succeed.
Competition in the marketplace is intense and it’s critical that our distributors are customer focused. They operate in designated territories and their primary relationship is to OEMs that need a flexible distributor that can add value and provide consistent product support to both the OEM and end users.
A Perkins distributor helps a customer get the best from their engine.
The Distributors’ Guidebook sets out what is expected of a Perkins distributor so that we can capitalise on best practice and drive distributor excellence.
Distributors are expected to possess a certain number of foundational capabilities. These are fundamentally important so we can raise operational performance and efficiency across our entire distributor network.
The foundational capabilities centre around:
Our distributors need to have a detailed understanding of their local market and customer requirements.
They have a customer-orientated approach and the dedicated resources to proactively market product support. They share Perkins vision, strategic direction and focus and have processes in place to measure customer satisfaction.
Our distributors have the right number of trained technicians, with the expertise to meet customer needs in terms of product enquiries, product servicing and the supply of parts, including detailed knowledge of Perkins Power Exchange scheme.
It’s about having up-to-date product knowledge and both the tools and personnel to provide a Perkins service experience to the customer.
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