Product support is an integral part of what Perkins does. In total, we support more than 4.5 million engine serial numbers – that’s almost a quarter of the 20 million engines we have produced since 1932 – operating in a host of applications from tractors to hospitals and football stadiums to lighting towers. These are found all over the world and are supported by the Perkins parts and service operation.
The unique serial number is your Perkins engine’s fingerprint. It tells us the year and country of manufacture, which parts are used on the engine, the configuration and initial application, and even who bought it.
When you need parts and service, our local distribution network has instant access to all this data to support your engine – from the latest parts fitted, to the overhauling procedures and specifications. That means they can find the right product you need and offer the right advice every time.
Those 4.5 million engines are made from 38,000 different configurations, or build lists. These are your engine’s DNA – the profile of parts and settings that make your engine what it is – and we’re supporting all 38,000 of them globally.
A typical engine will have at least 1,000 components, with around 400 individual part numbers. Every part is designed to perform with that particular engine and has been on the same journey to provide you with the power and performance that you demand from a Perkins engine.
Our EU Stage IV/U.S. EPA Tier 4 Final engines have undergone more than 114,000 hours of testing – which means all the parts have too. We test our engines in simulations, in cells, in applications, and in conjunction with our customers to ensure our parts are engineered to perform.
In product support we make no compromise – the parts you buy in the aftermarket are exactly the same specification as those fitted when your engine leaves our factory.
“Each distributor provides you with global support and local expertise. They carry their own engineering expertise – they know the local markets, applications, and are the face of Perkins for our customers. We support them with technical help, documentation and training.”
Our Manchester, UK, warehouse facility processes 800,000 order lines each year. Every time a customer places one of those orders, they can be confident that the part they receive from their distributor is at the latest specification. They know that their order comes from a facility that quality checks over 300 part numbers each month to ensure the stock is of the standard that our customers expect and deserve.
From Manchester, we ship parts to 145 countries by the fastest route. Customers in Europe can have a part delivered direct within 24 hours. We select airports and airfreight carriers for their breadth of coverage, to give our customers outstanding availability, minimising downtime and getting parts straight to their door.
Each of our 100 Perkins distributors provides global support and local expertise. Each carries their own engineering expertise – they know the local markets, applications, and are the face of Perkins for our customers. We support them with technical help, documentation and training.
Complementing our Irlam facility, the warehouse in Singapore caters specifically for engines in the Asia Pacific region and increases the global reach of Perkins parts.
In the U.S., parts come from 11 master distributors. They have around 200 outlet points and act as extensions of our parts warehousing, stocking parts specific to the U.S. markets. For urgent orders, we are able to ship parts from our UK warehouse to land in the U.S. within 48 hours to minimise customers’ downtime and maximise their productivity.
And all of this is available to every customer buying a Perkins engine.