Parts and service

Product support is an integral part of what Perkins does. In total, we support more than 4.5 million engine serial numbers – that’s almost a quarter of the 22 million engines we have produced since 1932 – operating in a host of applications from tractors to hospitals and football stadiums to lighting towers. These are found all over the world and are supported by the Perkins parts and service operation.

The unique serial number is your Perkins engine’s fingerprint. It tells us the year and country of manufacture, which parts are used on the engine, the configuration and initial application, and even who bought it.

When you need parts and service, our local distribution network has instant access to all this data to support your engine – from the latest parts fitted, to the overhauling procedures and specifications. That means they can find the right product you need and offer the right advice every time.

Those 4.5 million engines are made from 38,000 different configurations, or build lists. These are your engine’s DNA – the profile of parts and settings that make your engine what it is – and we’re supporting all 38,000 of them globally.

Up to 800,00 part order lines can be shipped from Irlam

Designed to perform

A typical engine will have at least 1,000 components, with around 400 individual part numbers. Every part is designed to perform with that particular engine and has been on the same journey to provide you with the power and performance that you demand from a Perkins engine.

Our EU Stage V/U.S. EPA Tier 4 Final engines have undergone more than 114,000 hours of testing – which means all the parts have too. We test our engines in simulations, in cells, in applications, and in conjunction with our customers to ensure our parts are engineered to perform.

In product support we make no compromise – the parts you buy in the aftermarket are exactly the same specification as those fitted when your engine leaves our factory.

The latest specification

Our UK warehouse facility processes 800,000 order lines each year. Every time a customer places one of those orders, they can be confident that the part they receive from their distributor is at the latest specification. They know that their order comes from a facility that quality checks over 300 part numbers each month to ensure the stock is of the standard that our customers expect and deserve.

From the UK we ship parts to 171 countries by the fastest route. Customers in Europe can have a part delivered direct within 24 hours. We select airports and airfreight carriers for their breadth of coverage, to give our customers outstanding availability, minimising downtime and getting parts straight to their door.

Each of our 71 Perkins distributors provides global support and local expertise. Each carries their own engineering expertise – they know the local markets, applications, and are the face of Perkins for our customers. We support them with technical help, documentation and training.

Increased global reach

Complementing our UK facility, the warehouse in Singapore caters specifically for engines in the Asia Pacific region and increases the global reach of Perkins parts.

In the U.S., parts come from five distributors. They have around 200 outlet points and act as extensions of our parts warehousing, stocking parts specific to the U.S. markets. For urgent orders, we are able to ship parts from our UK warehouse to land in the U.S. within 48 hours to minimise customers’ downtime and maximise their productivity.

And all of this is available to every customer buying a Perkins engine.

Sum of the parts:

  • 22 million engines since Perkins began in 1932
  • Over 4.5 million individual engine serial numbers are actively supported
  • Engines are made from 38,000 different configurations - or build lists
  • 1,051 different parts go into a 1206F engine, covering 400 individual part numbers
  • 300 part numbers quality checked each month
  • 800,000 order lines processed by our UK facility each year
  • 300 part numbers quality checked each month
  • 171 countries served by our UK facility
  • Five distributors in the U.S. supplying outlet points
  • 71 distributors provide our customers with global support and local expertise
  • One customer - you


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