I have reached the maximum number of attempts for a course assessment, and the assessment is now locked. How can I have the assessment unlocked?
To have an assessment unlocked, please contact us as Perkins_Service_Training@perkins.com
In the email, include:
• Name
• Corporate web security (CWS) ID
• Course title
Web-based course content error
If you identify any content concerns or inaccuracies, please contact us by sending an email to Perkins_Service_Training@perkins.com
Please include:
• Title of the course
• Page, section, or assessment question
• Screen captures of the issue if possible
Instructor led course content error
If you identify any content concerns or inaccuracies, please contact us by sending an email to Perkins_Service_Training@perkins.com
Please include:
• Title of the course
• Revision number of the course material you are referencing
• Description of the error
Recommended browser
Chrome and Edge are the recommended browsers for compatibility.
Turn off the pop-up blocker
Turn off your pop-up blocker to allow courses to launch in a new window.
Check the status of security settings
Within your browser settings, add the training site and course as “allowed”.
An error message displayed when I launched the course
In some cases, clearing your browser history will resolve the issue. If this does not clear the error, please take the following steps:
• Capture an image of the error message
• Send an email to Perkins_Service_Training@perkins.com with
o error image
o list the browser you are using
o include any additional details to help with troubleshooting
In the case of multiple attempts to pass a course assessment, the final passing score occasionally loses connection with the learning system. When this happens, the score and completion status are not correctly updated. Please take the following steps:
• Capture and image of the passing score from the course
• Send this image and a description of the issue in an email to Perkins_Service_Training@perkins.com
If you are receiving an error message when attempting login, contact us at Perkins_Service_Training@perkins.com. Please include the following details:
• Username
• Error description
• Screen capture of the error if possible
Support will review your error details and respond as soon as possible.
If you have any questions relating to training, please contact Perkins_Service_Training@perkins.com
